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Service specific FAQs coming soon. For now, check out how some of our other services work
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+44 (0) 1782 654 710
Access the Iron Mountain Connect Records Management User Guide for detailed user procedures and information.
+44 (0) 1782 654 710
24-Hour Support for Iron Mountain Customers
Whether you have been an Iron Mountain data center customer for decades or have joined the family via one of the recent acquisitions, our goal is to provide every Iron Mountain data center customer with responsive, professional service 24-hours a day across the globe.
Please use the below contacts to reach us. If you were part of an acquisition, the specific contact information for your NOC/support team is also listed.
North America (NA)
Email: [email protected]
Phone: 833-IRM-COLO (833-476-2656)
Submit a ticket: https://imdc.service-now.com
Europe (EMEA)
Email: [email protected]
DE Phone: +49-698-0884518
ES Phone: +34-9194-94225
NL Phone: +31-20-5320859
UK Phone: +44-203-868-4035
Submit a ticket: https://imdc.service-now.com
Asia Pacific (APAC)
Email: [email protected]
IN Phone: 000-8000-503817
SG Phone: +65-3157-6839
Submit a ticket: https://imdc.service-now.com
Frequently Asked Questions About Data Lifecycle Management
What is data lifecycle management?
Data is growing in volume, variety and value. Research has shown that the amount of data is doubling every two years and will continue to do so through the end of the decade.1 Organisations are not only producing more data, they are required to save 1 “The Digital Universe of Opportunities: Rich Data and the Increasing Value of the Internet of Things,” IDC, April 2014 more data—and more types of data— to meet regulatory requirements and respond to potential e-discovery requests. This means there is more data to back up, archive and replicate for faster disaster recovery.
Is there still a place for tape in data lifecycle management, and if so, how, where and when do we use tape?
Reports of the death of tape are greatly exaggerated. Tape is still an extremely cost effective medium for archiving, and it will continue to have an important place in a data lifecycle management strategy. There are several factors to consider in using tape.
Secure ITAD management system (SMS) tutorial videos
Know where your IT assets are located throughout their journey
SMS Tutorial: Homepage Section and System Navigation
SMS Tutorial: Account Information Section
SMS Tutorial: Ordering Process
SMS Tutorial: Dashboards Section
How onsite media destruction works
1. Generate a service order
2. An Iron Mountain driver will arrive at your company site
3. The service information of each scanned asset (if itemised) is captured in the Iron Mountain's driver's handheld device
4. The assets are then shredded onsite in Iron Mountain's secure Mobile Shredding Unit
5. At the end of the service stop, electronic signatures are requested to acknowledge service completion
6. The asset information will be transmitted to Iron Mountain's database in real time
7. You will receive a certificate of destruction
Customer Information
Standard SLA information
Asset Lifecycle Management Glossary
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